Diagnosis via Micro-USB Port

For diagnosis purposes, you can connect the device to a PC directly via the micro-USB (type_B) cable and record a debug log by using the DeviceAnalyzer software.

For cable specifications, see Diagnostics Cable.

Note

The connection via the micro-USB port is not suitable for carrying out a configuration update.
For detailed information on how to carry out a configuration update, see Chapters Safe Remote Updates Guideline and Configuration Update.

Record the Debug Log

1. Install the following software from the Download Center:

   • CANlink® mobile 3000 DeviceAnalyzer Setup.exe under: 03_Proemion Tools Software > 01_Software > 08_CANlink mobile 3000 DeviceAnalyzer
   • and the USB driver under: 05_Utilities > 06_USB Drivers
   • for the software manual, navigate to: 03_Proemion Tools Software > 01_Software > 00_Documentation

2. Connect the device to a PC using the USB cable (USB-A to micro-USB-B, 1.6 m).

3. Connect the device to the power supply.

4. Create a device log with the DeviceAnalyzer software. While the device log is recorded, click on Restart. This will allow the support team to also evaluate the initialization phase of the device.

   

5. If required, send the generated *.glog file to the support team for further analysis.