Diagnosis via Micro-USB Port

For diagnosis purposes, you can connect the device to a PC directly via the micro-USB (type_B) cable and record a debug log by using the CANlink mobile 3000 DeviceAnalyzer software.

Figure 1: CANlink® mobile 3600 Micro-USB Port

Note

The required USB – Micro USB type B cable is a standard cable which is available in every electronics store.

Figure 2: [MicroUSB Type B cable]

Risk of property damage

Pay attention that the USB plug is connected according to the correct assignment and without the need for any excessive force.
Improper connection or excessive force can damage the USB port and render the device seal ineffective.

Note

The connection via the micro-USB port is not suitable for carrying out a configuration update.
For detailed information on how to carry out a configuration update, see Chapters Safe Remote Updates Guideline and Configuration Update.

Recording the Debug Log

Tip

The software tool for further trouble shooting is the CANlink mobile 3000 DeviceAnalyzer software.
This software can be downloaded from our Download Center.

The installation file for the software can be found in folder 03_Proemion Tools Software\01_Software\08_CANlink mobile 3000 DeviceAnalyzer.

The manual for the software can be found in folder 03_Proemion Tools Software\01_Software\00_Documentation.

1. Install the CANlink mobile 3000 DeviceAnalyzer Setup.exe software and the CANlink mobile 3000 Installing Software, USB driver from the Download Center.
2. Connect the device to a PC with the cable USB cable, USB-A on micro-USB-B, 1.6 m.
3. Connect the device to the power supply.
4. Follow the instruction from the CANlink mobile 3000 DeviceAnalyzer software manual in Chapter 3.2 Debug Log.
5. If necessary, you can send the logfile *.glog to the Support department for further evaluation.

Note

For any further diagnosis, contact the Proemion support.
See Chapter Service and Support.