Troubleshooting and maintenance¶
This chapter contains advice on eliminating possible errors and notes on maintenance.
Troubleshooting¶
| Problem | Advice |
|---|---|
| Device is without any function | Check the power supply via the CAN connector |
| Device does not receive CAN messages | - Check the CAN connection and the configuration of the CAN messages and filters. |
| - Check if the CAN bus termination resistor is correctly installed. | |
| Device is stuck in sleep mode | - Check if terminal 15 is connected or VCC is connected. |
| - Check CAN traffic is present | |
| - Refer to the Power Management section. | |
| Device does not transmit all CAN messages | - Check if the CANopen stack is enabled. |
| - Change the CAN identifiers of the affected CAN messages (Rx SDOs, Tx SDOs, emergency messages). | |
| Device does not transmit any CAN messages | - Check the CAN baud rate |
| - Check the wiring | |
| - Check the CAN bus termination resistors | |
| - Check the CAN message filter settings in the CAN filters section. |
If you do not find the solution to your problem within this manual, contact the Service and Support, The support team requires the following information in order to help you.
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Description of the problem.
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Serial number of the device.
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Firmware version of the device.
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Support archive. See chapter Create Support Archive.
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What is the LED status?
Maintenance¶
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Regularly check all connectors for a firm connection.
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Regularly check the housing for cracks or any other damages.