Firmware and Configuration Updates¶

In the Firmware and Configuration Updates menu, you can monitor the installed firmware and configuration versions of the communication units (CUs) within the entire organization tree and update them.

Go to Settings > Communication Unit Management > Firmware and Configuration Updates.

The Machine Status Update table shows you the CUs and their firmware/configuration version and update status, their machine model and organization and other information.

The table is the starting point for:

The (1) summary of the percentages of communication units updated to the latest available firmware version, grouped by the model. Selecting the groups also filters the table by the model.

Note

The summary only applies to communication units that have been updated within the DataPortal. Manual updates outside the DataPortal are not covered.
(2) Firmware Updates/Mass FOTA (firmware-over-the-air) and (3) Configuration Update/Mass COTA (configuration-over-the-air).
(4) It allows to search, sort and filter to identify machines.
You may toggle different columns in the table, see Filters for an overview of all columns.
- In the column Firmware Version, you can view the communication units updated to the latest firmware version (highlighted cells).
(4) The Details allow to view details of a selected CU and perform single Firmware Updates and Configuration Updates.

Requirements¶

In order to access Settings > Communication Units Management > Firmware and Configuration Updates within the DataPortal, the following permissions are required, see also permission sets:

Admin:Machine (to view the Firmware and Configuration Updates table)
Maintain:Models
Maintain:Organizations

Note

Before performing a remote firmware or configuration update, refer to Safe Remote Updates Guideline first.

Filters¶

To filter the Machine Status Update table, use the filter icon displayed in each column header.

You can export the table via the export icon. When filters are set, they will be applied also for the exported content.

Note

In the table, all parameters are displayed. In order to keep the table as compact as possible, you can toggle the columns as desired which will be saved for the next session.

Table Column	Description
Machine name	Machine names.
Serial number	Serial number of the machine.
Model	Display of the model name.
Product code	The product codes of the communication units.
CU Series	The type of the commumnication unit (CU).
OEM Variant	The variant type of the CU. Example values: standard, plus1, bodas, noFota
Organization	The organization unit the machine is assigned to.
Firmware Version	Shows the currently installed firmware version and if it is the latest available version.
Firmware Update	The firmware version that is in process according to its Firmware Update Status.
Config Update	The configuration version that is in process according to its Firmware Update Status.
Firmware Update Status	The current status of the firmware update is shown here The following states are possible shown with different icons regarding the installation process of the firmware update
	Pending (Transfer Pending) The transfer for the new firmware version was requested for the selected machine and is ready to be transferred. When the machine is online, the transfer then starts and runs automatically in the background. When the machine is offline, the transfer remains pending
	Updated (Success) The new firmware version was deployed successfully
	In Progress (Flash pending) The transfer for the new firmware version was successful, but the device hasn't confirmed the deployment yet.
	Cancelled The transfer for the new firmware version was cancelled
	Error The transfer for the new firmware version failed. This status may also appear when the selected machine was updated already.
Config	Current configuration version.
Details	Click in the last column to open the Machine Updates Details.

Firmware Updates/Mass FOTA¶

The DataPortal allows to update one or more CUs via FOTA.

Go to Settings > Communication Unit Management > Firmware and Configuration Updates.
Click Update firmware.
This enables the selection of machines.
Select the desired Machine:

Note

Only machines that can be updated together can be selected in the table, i.e. if they are of the same type, of the same OEM variant and have a similar product code; others are greyed out.

You can use the Filters for the Machines Status Update table to narrow down the selection of available machine(s):

Figure 2: Select machines for firmware updates

When selecting a machine, the selection will be narrowed down to other eligible machines that can be updated together with the selected machines, too:

Figure 3: Select other machines for firmware update
Select Continue.
The Select firmware page opens.
Select the desired firmware version to be installed.

Figure 4: Select firmware versions

Note

If a machine is currently offline the update will be queued with status "pending" until the machine is back online.
The firmware update will be cancelled after 120 days if machine stays offline.
Click Update to start the update of the firmware on the selected devices.
✓ The firmware update runs in the background. When successful, the firmware update status (icon) will be updated.

Configuration Update/Mass COTA¶

The DataPortal allows to update one or more CUs via COTA.

Use the Filters for the Machines Status Update table to narrow down the selection of available machine(s):

Go to Settings > Communication Unit Management > Firmware and Configuration Updates.
Click Update configuration .
This enables the selection of machines.
Select the machines where the new configuration needs to be installed.

Note

Only machines that can be updated together can be selected in the table.

You can use the Filters for the Machines Status Update table to narrow down the selection of available machine(s):

Figure 5: Machines selection
Click on Continue.

Note

In case that there is no configuration bundle with a matching product code available, the following message will be displayed: There are no configurations matching the product code of these machines. You can upload a new configuration from the communication unit configuration page.
Select a Bundle and Configuration Version.
Read the summary carefully and click on Update.

Figure 6: Summary

Note

If a machine is currently offline the update will be queued with status "pending" until the machine is back online
The configuration update will be canceled after 120 days if machine stays offline.

✓ The new configuration file is uploaded to the communication unit.

Warning

If a configuration update failed, the value cota_update_failed may appear in the configuration version.

Machine Updates Details¶

In the Firmware and Configuration Updates menu you can also obtain details on a specific machine, or start the firmware update for the selected machine

Go to Settings > Communication Unit Management > Firmware and Configuration Updates.

Click Details by the end of each machine row in the Machine Status Update table
The following information will be displayed:

Figure 8: Firmware and Configuration Updates Details for selected machine

Item	Description
1	CU details. The link forwards you to the Machine Page.
2	Current firmware status.
3	Firmware Updates show the available and/or required firmware versions for the selected machine. NOTE: If a configuration update failed, the value `cota_update_failed` may appear in the configuration version.
4	Configuration Updates show the available configuration versions for the selected machine.
5	Software history for the both the last firmware and configuration versions. The Configuration Name column is additionally shown for CANlink® mobile 10000 devices next to the Configuration Version column.

Firmware Updates¶

To update the selected CU with a specific firmware version in the Details view, select Update in the row of the desired firmware version
(Go to Settings > Communication Unit Management > Firmware_and_Configuration_Updates > Details > Firmware Updates to the view the Update button.)

In case that the latest firmware is already installed, the message No updates available will be displayed in the Firmware Updates section:

Required Firmware Versions¶

The Update button is shown only for allowed firmware versions.

In case a firmware version is marked as "Required", you have the following options:

Update to the "Required" firmware version first, then you may update the subsequent versions.
Update to the Firmware version after a required version, if the required version is already installed (up to the next required one).
Update to the Firmware version before a required version, if the required version (or a higher version) is not installed yet.
- Example: If the firmware versions "2" and "5" are marked as required, updating from firmware version "1" to "3" (optional) won't work because "2" is required
  But updating from firmware version "2" to "3", "4" or "5" will work.
Downgrade from a version marked as "required" to an earlier version is not possible, e.g. from "2" (required) to "1".

For an update of the machines by selecting the firmware versions first, refer to Firmware Management.

Configuration Updates¶

To update the selected CU with a specific configuration version in the Details view, select Update in the row of the desired configuration version.
(Go to Settings > Communication Unit Management > Firmware_and_Configuration_Updates > Details > Configuration Updates to view the Update button.)

Cancel Configuration Update¶

As long as the status of the transfer is still pending, it is possible to cancel the update
Proceed as follows

Click Cancel Update (the Update button changes to Cancel Update):

Figure 11: Machine Updates details page
Read the notification and confirm by clicking again Cancel Update.

Figure 12: Cancel Confirmation

✓ The configuration update is cancelled. To double-check, refer to the Communication unit Updates overview.