Recovery Mode

The CANlink® mobile 10000 includes an operating mode that supports recovering the device. Once the CANlink® mobile 10000 entered the Recovery Mode both LEDs are static red.

The Recovery Mode can be started manually by the user or automatically in the event that the system is no longer in a healthy/sane state.

While the Recovery Mode is active the device does not run the main application and most of the default functionalities are not operational. The device cannot go online and is not available remotely.

Entering Recovery Mode

There are two scenarios the CANlink® mobile 10000 switches into the Recovery Mode.

1. Initiated by the user by pressing and holding the reset button below the main plug for at least 45 seconds.

   See: Reset Device

2. The CANlink® mobile 10000 repeatedly fails to start the main application.

   1. With the latest firmware version the CANlink® mobile 10000 attempts to start the main application 10 times per boot partition before considering the boot impossible, see note below.

   2. The CANlink® mobile 10000 judges a boot successful if all services are fully operational which can take up to 45 seconds.

Note

The CANlink® mobile 10000 has two boot partitions for fallback mechanims. With the latest firmware version the device performs 10 boot attempts per boot partition. Factory devices come with one prepared boot partition the second one is empty. In this case the device will only attempt to boot 10 times before switching into the Recovery Mode. Once the user has performed a new firmware update both boot partitions are in use and the device performs a total of 20 (2*10) boot attempts before switching into the Recovery Mode.

Firmware versions < 2.x.x

For firmware versions < 2.x.x CANlink® mobile 10000 only attempts to start the main application 3 times per boot partition before considering the boot impossible.

Exit the Recovery Mode

The Recovery Mode initiated manually via the reset button can be exited by performing a Power Reset via the reset button of the CANlink® mobile 10000.

Note

This requires the user to press the reset button below the main plug for not longer than 5 seconds. A simple power cycle of the CANlink® mobile 10000 is considered as not reliable. Especially on devices equipped with an internal battery.

If the Recovery Mode was entered because of too many failed boot attempts the system is classified as damaged and a manual recovery is required. The CANlink® mobile 10000 remains in this mode until its recovery.

Recover the CANlink® mobile 10000

Please contact Service and Support for further steps to recover your CANlink® mobile 10000 in case you are facing a broken system.