Why we use Jira/Confluence for collaboration with our customers?

To ensure effective and efficient collaboration with our customers Proemion uses Jira and Confluence for collaboration.

Jira is used to manage all collaboration-related issues and epics accordingly.

Confluence is the workspace where all collaboration-related information is managed. Jira and Confluence are well integrated so that issue management and information exchange can go hand in hand.

Collaborating through Jira/Confluence has the following advantages for you:

• Efficient tracking of issues: Since each issue is reflected in a separate Jira task it is very easy for you to track the status of your issues.

• Issues are being resolved faster: Proemion has set up various automations and processes to handle Jira issues efficiently.
  As an example, way more efficiently involve other Proemion teams in the work on an issue as we can do on an e-mail as they immediately have access to the full context of an issue.

• Prioritize your issues: You have the chance to set an issue priority to ensure that important topics are handled with higher priority.

• Stand-in-arrangements: If you assign an issue to a Proemion employee who can not respond within the agreed reaction time the issue will automatically reassigned to a deputy.

• You save time: Through the means of Jira/Confluence, complex topics can be handled efficiently. As an example related issues can be linked and it is possible to refer to the Confluence knowledge base in a Jira task.

• You have transparency: If you have booked any of the Proemion professional services you have transparency about the efforts being taken for your arrangement.

So, due to the above reasons, we ask you to collaborate with us through Jira/Confluence and avoid using other written communication like e-mail.