Registration

In order to use our Jira ticket system, you need to complete a free registration for Atlassian.

1. Visit our support page and click Sign up.

   

   Figure 1: Jira Sign up

2. Enter your email address and click Send link.

   

   Figure 2: Jira Send Link

3. An email for the verification will be sent to your email address.

   

   Figure 3: Jira Check Mail

4. Check your email inbox. If you haven't received an email, please check your spam inbox.
   Click Sign up and verify your email address.

   

   Figure 4: Mail: Sign Up in Jira

5. In the support page, you can now create a support request by clicking Support Request.

   

   Figure 5: Jira Support Request

6. Fill out the form with all the necessary information and click Send.
   To ensure a fast and efficient support process and to keep the number of queries as low as possible.
   You should provide a description of the error that is as precise as possible and all relevant information.

   Note

   The input mask changes according to the selected topic.

   

   Figure 6: Jira Send Request

7. Your ticket is now created.
   In the main window, you will find all the information.
   On the right pane, you will find the current status of the ticket and some action items.

   

   Figure 7: Jira Created Request

8. At the bottom of the ticket, you find the Activity area.
   There, you can send us more details, upload files, images or add more information about the observed behavior.
   Our answers are also displayed here.

   

   Figure 8: Jira Activity

Collaboration Spaces and Dashboard

For users of companies with professional service agreements, Proemion provides access to dedicated collaboration spaces and, optionally, application development spaces.

For more information about the types of spaces available for customer interaction and collaboration, and to select the appropriate space when raising work items, please refer to the Space Types section.

To help you stay organized and efficiently manage your tasks, you can use this Collaboration Dashboard.

This dashboard gives you a clear overview of your open to-dos in collaboration with Proemion and provides quick-links to access relevant collaboration information and additional support.

To ensure smooth cooperation, it is important that our customers regularly check their open tasks on this dashboard.

Please make sure to keep this dashboard visible and use it as your central point for collaboration-related activities.

Thanks for your cooperation!