How Proemion collaborates

This manual explains how Proemion collaborates with its customers using Jira and Confluence. It covers everything from getting started with the Jira ticket system to the processes and tools used in ongoing project collaboration.

Getting started

This section is relevant for all Proemion customers.

It covers why Proemion uses Jira and Confluence for customer communication, how to register and submit your first support request, how to select the right space for your work items, how issue priorities work, and the best practices for working effectively in Jira.

Collaboration Space

This section is relevant for customers with a Professional Service Agreement (PSA) who have access to a dedicated Customer Collaboration Space.

It covers the Collaboration Dashboards and your day-to-day workflow, how collaboration goals are structured, the different issue and epic types used in the project, file sharing via Confluence, and the importance of requirements engineering for your project.

We recommend reading the pages in this section in order, as each builds on the previous one.