Space Types¶
To provide the best possible service, we use different Jira space types for customer interaction. Each space type is optimized for the type of service delivered within it. When raising new work items, please select the appropriate space type according to the definitions below.
Note
If a work item is submitted to the wrong space type, Proemion will move it to the correct one before starting work.
Topics per Space Type¶
| Space Type | Space Name / Naming Pattern | General Scope | Topics |
|---|---|---|---|
| Proemion Customer Support Center | Proemion Customer Support Center (PCSC) | Unexpected behaviors, standard workflows | - DataPlatform topics (unexpected behaviors, permissions, functions, features, questions etc.) - Device topics (connectivity, service contracts, hosting, questions etc.) - Documentation topics (updates, clarifications, enhancements, missing details etc.) - Software topics (unexpected behaviors, functionality, usage questions etc.) - Hosting / Billing issues - Items received through the DataPortal “leave feedback” function |
| Customer Collaboration Space | C-PRJ-{Company name} | Collaboration, space management | - Collaboration goals - Deals of paid services for billing - Feature deployment spaces (e.g., maintenance feature, SSO, app) - Business initiatives - Concept work / consulting initiatives - Data analytics activities - Feature requests |
| Customer Application Development Space 1 | CA-PRJ-{Company name} | Application development | - Requirements for customer-specific applications - Bugs on customer-specific applications - Any work items related to customer-specific applications |
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The Customer Application Development Space is optional. It is only created if the customer and Proemion have agreed on an individual development collaboration (e.g., through a Professional Service Agreement). Customers without such agreements typically use only their Customer Collaboration Space. ↩